Shipping Policy

At Gem Galaxy Jewel, we ensure safe, reliable, and timely delivery of our gemstones and jewelry. This Shipping Policy outlines how orders are processed and shipped once an inquiry is confirmed.

1. Order Processing

  • All orders are processed only after inquiry confirmation and mutual agreement on pricing, specifications, and timelines.

  • Processing and dispatch timelines vary based on product type, customization, and order quantity.

  • Estimated timelines will be shared at the time of order confirmation.

2. Shipping Locations

  • We ship products across India.

  • International shipping is available upon request and subject to applicable regulations, duties, and courier availability.

3. Shipping Charges

  • Shipping charges, if applicable, are communicated during inquiry confirmation.

  • Charges may vary based on order size, weight, destination, and shipping method.

4. Packaging & Handling

  • All gemstones and jewelry are securely packaged to ensure protection during transit.

  • We use safe and discreet packaging to maintain product integrity and security.

5. Delivery Time

  • Delivery timelines depend on location and courier partner.

  • While we strive to meet estimated delivery dates, delays due to courier services, customs, or unforeseen circumstances may occur.

6. Order Tracking

  • Tracking details are shared once the order is dispatched, where applicable.

  • Customers are advised to monitor shipment status using the provided tracking information.

7. Risk & Responsibility

  • Responsibility for the shipment transfers to the customer once the order is handed over to the courier partner.

  • Gem Galaxy Jewel is not liable for delays or damages caused by courier services beyond our control.

8. Damaged or Lost Shipments

  • In case of damaged or lost shipments, customers should notify us immediately.

  • We will assist in coordinating with the courier partner to resolve the issue as per their policies.

9. Changes to Shipping Policy

Gem Galaxy Jewel reserves the right to update or modify this Shipping Policy at any time without prior notice.

10. Contact Us

For any questions regarding shipping or delivery, please contact us:

Gem Galaxy Jewel
📞 Phone: +91 7600802536
📧 Email: info@gemgalaxyjewel.com
🌐 Website: gemgalaxyjewel.com