Return & Refund Policy

At Gem Galaxy Jewel, customer satisfaction and transparency are important to us. This Return & Refund Policy explains the terms under which returns and refunds are handled for our gemstones and jewelry.

1. Inquiry-Based Orders

  • All orders are confirmed only after detailed discussion and mutual agreement.

  • Product specifications, pricing, and timelines are finalized before order confirmation.

2. Returns Eligibility

Returns are accepted only under the following conditions:

  • The product received is damaged during transit

  • The product delivered is significantly different from the confirmed specifications

To be eligible, the issue must be reported within 24 hours of delivery with clear photos or videos as proof.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or made-to-order jewelry

  • Bulk or wholesale orders

  • Products damaged due to misuse, mishandling, or wear and tear

  • Orders placed with customer-approved specifications

4. Return Process

  • Customers must contact us via phone or email to initiate a return request.

  • Returns must be approved by Gem Galaxy Jewel before shipping the product back.

  • Unauthorized returns will not be accepted.

5. Refund Policy

  • Once the returned product is received and inspected, we will notify you of approval or rejection.

  • Approved refunds will be processed within 7–10 business days.

  • Refunds will be made through the original payment method or as mutually agreed.

6. Shipping Costs for Returns

  • Return shipping costs are the responsibility of the customer unless the return is due to our error or transit damage.

  • Original shipping charges are non-refundable.

7. Cancellation Policy

  • Order cancellations are allowed only before production or processing begins.

  • Customized and bulk orders cannot be cancelled once confirmed.

8. Exchange Policy

Exchanges are subject to product availability and approval after inspection. Exchange terms will be communicated on a case-by-case basis.

9. Policy Updates

Gem Galaxy Jewel reserves the right to modify this policy at any time without prior notice. Updated policies will be reflected on this page.

10. Contact Us

For return or refund-related queries, please contact:

Gem Galaxy Jewel
📞 Phone: +91 7600802536
📧 Email: info@gemgalaxyjewel.com
🌐 Website: gemgalaxyjewel.com